Order Management

How to view orders : 

1. Log into your seller account 
2. Click on my account 
3. Go to Orders
4. At the top of the orders page, you would be able to see all the order statuses at the top ( All Orders, Pending Approval, Ready for Pickup, Rejected)

How to Accept/ Reject 

1. Go to the Pending Approval tab.
2. You can select the entire order from the checkbox on the left and either ( approve or reject it )
3. You can also approve/ reject an item within the order.
4. In both cases, you have to select if the item is available or not available before approving or rejecting the order.
5. You do not have the ability to select quantity at the moment.

Collection Process 

1. Once you mark an order as Approved, it will go to ready-to-ship status and automatically be sent to our logistics team to arrange for pickup.
2. You can view these orders under the Ready for Pickup tab.
3. Tradeling will send a driver to pick up the order within 24 hours.
4. Once the driver arrives he will present to you a  pickup sheet as a confirmation of the items to be collected.
5. Please make sure all the items you hand over to the driver match the pickup sheet.

Note : 

1. You need to double-check the pickup location and contact information to avoid failed pickups.
2. The driver will contact you an hour before pickup to confirm order readiness.

Invoice Upload 

1. You can upload the invoice only once the order is marked as delivered
2. You can upload this on the orders page, in the option upload invoice.

Note: Please ignore Add Proof Of Delivery option since this will be added by Tradeling

Track Cancellations: 

You can check the rejected orders in the Rejected tab including cancellations

In case of a return, we will return the items back to you within 3 working days.